FAQs

DO YOU OFFER HELP WITH SIZING?

We are more than happy to help you with sizing. Contact us here or send us a direct message via chat mentioning your waist circumference. You can also attach a photo of your waist so that we can advise you the best possible way.

DO YOU OFFER PLUS SIZES?

All of our styles are stocked in a full and inclusive size range up to 5XL. Would you like to see a different size or style? We would love to hear from you!

WHAT SIZE SHOULD I ORDER?

We get it, buying shapewear online can be difficult! We are all about inclusivity and we understand that women are created very differently. Please note that waist trainers run small as they are shaping garments. Therefore, we highly recommend you to check our size chart carefully and size up.

Please see our size guide here.

Alternatively, if you want to talk it out send us an email here.

IS YOUR WAIST TRAINER POWERNET ?

Our waist trainers are made of 3-layered material with cotton inner lining for better sweat absorption. It isn't made of powernet, as that wouldn't be strong enough to call it a waist trainer. Powernet doesn't have the ability to cinch your waist neither does it create a sauna effect to promote burning your fat cells.

WILL YOU ADD MORE COLORS OR STYLES TO THE COLLECTION?

YES! We couldn’t add all the shades and styles as we wanted in our launch collection but watch this space. We have big plans!

WHAT IF MY ITEM IS FAULTY?

Goods are classified as faulty if they are received damaged. Damaged or defective items must be shipped back to us within 7 days of receiving your order and contacting us here beforehand, requesting your return label.

WHEN WILL MY ORDER SHIP?

We aim to have your order picked, packed and dispatched as quickly as possible, usually within 48 hours.

Processing times do not include weekends or US public holidays, orders made on weekends or public holidays will be processed on the following business day.

Once processed US orders are delivered within 3 - 5 business days.

International orders when processed may take up to 8 - 14 business days for delivery.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email confirmation and Facebook Messenger notification with your tracking information. This will allow you to track your order.

If you did not receive this or require any further information about your delivery please contact us at here.

WHAT IS YOUR RETURNS AND REFUNDS POLICY?

Please click here to see our return policy.

AM I LIABLE FOR IMPORT TAXES OR DUTIES ON MY ORDER?

We take every effort to ensure you receive your order as soon as possible, however please be aware that your order (if international order) may be subject to additional fees.

Import duties and taxes are the responsibility of the customer.

We recommend you check your local customs website for estimated costs prior to ordering.

We do not take responsibility for any extra fees which may be applied via customs and duty offices in your receiving country. Payment of these is necessary to release your order from customs on arrival.

If a package is refused at delivery, the customer will be held responsible for the cost of returning the item back to the United States. These costs will be deducted from the customer return. For more information about taxes & duties please click here.

CAN I CREATE AN ACCOUNT?

Register for an account and enjoy the following benefits:

• Track your orders and review past purchases
• Save your addresses for quicker check out
• Manage your account details, address book and email preferences

PRESS INQUIRIES

For press inquiries please contact us here.

DO YOU DO COLLABORATIONS?

Absolutely! If you are interested in collaborating with the NUDE SHAPES Shapewear, you can apply here.

DO YOU OFFER WHOLESALE OR DROP SHIPPING?

We don't offer drop shipping, however if you are interested in wholesale, please fill out the application here.

I HAVE A QUESTION - HOW CAN I CONTACT YOU?

You can email us anytime at contact@nude-shapes.com. Please note we work across different time zones so may not be online when you are but we love to chat so will get back to you as soon as possible.